Refund policy

QUALITY PROMISE

Our returns, refund, and warranty policies

At Rambosk Photography & Design, we strive to ensure your complete satisfaction. If there is an issue with your order, please reach out to our support team for assistance within 30 days of receiving the order. You can do so through email at Ramboskphotography@gmail.com or using the Contact Us form.

Production Times:

Production times are estimated and may fluctuate at times. Generally, printing time is about 5-7 business days.

Returns:

All items are custom made. As a result, we do not accept returns or exchanges. If there is a problem with your order, our Customer Service team will work with you to find the appropriate resolution.

Cancellation and Change Policy:

Due to our automated system, we can only allow cancellations or changes within 60 minutes of placing the order.  If you've made a mistake when placing your order, or have decided to cancel your order you must email Ramboskphotography@gmail.com with 60 minutes of placing the order. 

Replacements:

We take pride in our work and guarantee against most material defects* (*exclusions below).  If there is a material defect, please contact us by email Ramboskphotography@gmail.com

We will request your order number, photos, and a complete description of the issue. Our customer service team is on standby to work with you on a resolution.

Any reprint due to an approved defect will be made using the originally submitted file. A revised file submission will be treated as a new order. Any modifications made to a completed print will not be replaced, as any guarantee will be void.